Customer Service Associate

Requirements You must be 18 years or older. You must have completed 10+2 education (12th grade) — freshers and experienced candidates welcome. You must be authorised to work in India. You must be able to understand, speak, and write English at an advanced level (C1 or above) to support customers in real time. We strongly recommend using a desktop or laptop to complete your application. You'll need a reliable internet connection, a working camera, and clear audio throughout the process. Duties & Responsibilities Some of your duties include: Answer customer requests through phone, chat, and email Navigate and review solutions in real-time using a variety of tools Assist with identity verification and account security concerns as needed Help identify and prevent potential fraud or security issues that may impact customer experience Problem-solve for customers without reading from a script Provide exceptional support and troubleshoot account and shopping issues You will also need to be able to: Communicate effectively with strong verbal and written skills Work comfortably with computers and navigate multiple systems Work varying shifts from Monday to Sunday Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required) Be punctual and present for your entire work shifts Be fully committed to your customer service role whilst working at Amazon